.hero-flow{grid-template-columns:repeat(4,minmax(0,1fr));gap:20px;margin:24px 0;isolation:isolate}
.hero-flow li{min-width:0}
.hero-flow a{height:100%;padding:14px 11px 16px;border:1px solid #cbdcd7;border-radius:12px;background:linear-gradient(150deg,#fff,#eef5f0);box-shadow:0 5px 14px #153d3310;gap:10px;color:#193e35;transition:transform .2s,box-shadow .2s}
.hero-flow a:hover{transform:translateY(-3px);box-shadow:0 8px 22px #153d3320;border-color:#759a89}
.hero-flow .flow-step-top{display:flex;width:100%;align-items:center;justify-content:space-between;gap:6px}
.hero-flow b{width:29px;height:29px;background:#214e40;color:white;border:0;font-size:11px;border-radius:9px}
.hero-flow svg{width:24px;height:24px;stroke:#507969;stroke-width:1.6;fill:none;stroke-linecap:round;stroke-linejoin:round}
.hero-flow strong{font-size:12px;line-height:1.4}
.hero-flow .flow-step-desc{font-size:11px;line-height:1.5;color:#4b665b}
.hero-flow li:not(:last-child)::after,.appeal-flow>li:not(:last-child)::after{content:'';position:absolute;width:24px;height:24px;right:-23px;top:29px;background:#f5f9f5 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23396050' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M4 12h15m-6-6 6 6-6 6'/%3E%3C/svg%3E") center/19px no-repeat;border:1px solid #cbdcd7;border-radius:50%;z-index:1}
.hero-flow li:last-child a{background:linear-gradient(145deg,#fff8de,#fffdf4);border-color:#dcc788}
.hero-flow li:last-child b{background:#f0c64d;color:#263d2f}
.appeal-flow>li{border-top:4px solid #356651;box-shadow:0 8px 24px #153d330a;background:linear-gradient(150deg,#fff,#f5f9f5);padding:26px}
.appeal-flow>li:last-child{border-top-color:#d7a82f;background:linear-gradient(150deg,#fff,#fffae9)}
.appeal-flow>li:not(:last-child)::after{right:-29px;width:30px;height:30px;top:31px;background-size:23px}
.appeal-number{border-radius:12px;width:44px;height:44px;box-shadow:0 4px 9px #193d3320}
@media(max-width:850px){.appeal-flow>li:not(:last-child)::after{top:auto;bottom:-31px;right:calc(50% - 15px);transform:rotate(90deg)}}
@media(max-width:520px){.hero-flow{grid-template-columns:1fr;gap:22px}.hero-flow a{display:grid;grid-template-columns:65px 1fr;align-items:center;padding:14px}.hero-flow .flow-step-top{grid-row:span 2}.hero-flow strong{font-size:14px}.hero-flow .flow-step-desc{font-size:12px}.hero-flow li:not(:last-child)::after{display:block;right:calc(50% - 12px);top:auto;bottom:-24px;transform:rotate(90deg)}}
@media(prefers-reduced-motion:reduce){.hero-flow a{transition:none}.hero-flow a:hover{transform:none}}